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DPD delivers self-service future with Sunrise Software IT Service Management

ID: 1531423
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(businesspress24) -

Chessington, Surrey, 16 January 2018 - Sunrise Software, a leading supplier of IT service management (ITSM) solutions, has today announced that DPDgroup UK, which took place last summer, sees DPD reinforcing its existing ITIL best practices and rolling out a branded self-service portal to increase the efficiency and consistency of the service management support across the business.

Sunrise customer support, including via a self-service portal for end-users.

DPD was looking for a solution that would, amongst other requirements, log incidents against departments and third party contracts, populate the knowledge base for IT support and end-user self-service and track KPIs & performance metrics against contractual SLAs for continual improvement. Core to its selection was Sunrise ITSM

User technical support ranges from office workers to delivery drivers using mobile devices - where timeliness to resolution is critical

A key differentiator of Sunrise ITSM was the inclusion of the SDI accredited reporting suite, a streamlined way to provide the evidence required to meet SDI standards. As a part of its ongoing service improvement drive, it was important to DPD that the selected solution had out-of-the-box best practice reports to benchmark against from its inception and use to measure performance, quality and productivity as well as to help calculate the

Alison Stephens, IT Service Desk Manager at DPD, said:

Simon Barber, Head of IT Service Delivery at DPD, added

Geoff Rees, Director of Business Services and Sales at Sunrise, comments: eans the service desk can act quickly to see tangible benefits to its operations. Being able to demonstrate value to the business is one of the hardest tasks of all for the sometimes underappreciated IT service desk, but with industry certified reporting, organisations can quickly measure the benefi

Alison Stephens, IT Service Desk Manager at DPD:

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sunrise-software, dpd, it-service-management, itsm,

Company information / Profile:

About Sunrise Software
Sunrise’s expertise in IT Service Management software is built on the experience of working with well over a thousand clients – across all sectors and industries. In an age where customer and employee experience is driven by high expectations, we aid organisations in the management of efficient business processes to help them achieve their end goals. Sunrise’s customers use our ITSM software to manage workflows, track and record workplace tasks, events and activities to deliver greater productivity across the organisation.

By working hand-in-hand with enterprises, service providers and public sector entities, Sunrise provides a solution that becomes the backbone for delivering and managing services within their organisation. Sunrise’s fully configurable solution can be implemented across multiple departments, from IT departments through to Customer Service desks, HR, Finance or Facilities Management teams.

Headquartered in Chessington, UK, Sunrise Software has over two decades of experience in the service management and service desk industries and harnesses this knowledge to deliver solutions that meet real business needs.

For more information, please visit: or connect with us on Twitter or LinkedIn.

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PressContact / Agency:

Media Contacts
Measures Consulting
Chris Measures
Phone: +44 (0) 1953 681436
Email: chris(at)

Sunrise Software
Ann James
Marketing Director
T: 020 8391 9000
E: marketing(at)

published by: RealWire
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Date: 01/16/2018 - 12:42
Language: English
News-ID 1531423
Character count: 3197
Firma: RealWire
Ansprechpartner: Samantha Wiles Feedback to about Pressrelease-id:
Stadt: Lincoln
Telefon: +44 (0)1522 883640

Meldungsart: bitte
Versandart: Veröffentlichung

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