register free | resend password


Sytel and Afiniti Partner to Bring World-leading AI Products to the Contact Center to Enhance Agent Performance and Improve Customer Experience

ID: 1547216
recent pressrelease next pressrelease

Sytel logo
Sytel logo

(businesspress24) - February 28, 2019, London England Afiniti and Sytel are excited to announce a transformative partnership that combines Afiniti’s AI expertise with Sytel’s best in class contact centre solutions. This partnership provides a native integration of Afiniti Enterprise Behavioral Pairing™ (“EBP”) with the world-leading Sytel AI Predictive Dialer, enabling all customers to activate Afiniti EBP quickly and easily.

Afiniti’s artificial intelligence service identifies subtle behavioural patterns in order to determine the optimal paring of customers and agents, thereby delivering the best possible customer experience and business outcomes. This process is executed in under 200 milliseconds making it imperceptible to callers and agents alike.

“Afiniti has a fundamental and precisely measurable impact on the bottom line of our customers. We couldn’t be prouder to be partnering with Sytel, an innovation pioneer in contact center software” said Michel Portenier, EVP, Partnerships, Afiniti.

“We are very excited to bring the power of our outbound dialing AI to the Afiniti Pairing Product”, said Michael McKinlay, CEO of Sytel. “Bringing together best of breed with best of breed gives customers an unbeatable solution. As well as unbeatable outbound, Afiniti customers will also have access to Sytel call blending and inbound voice solutions.”



More information:
http://https://www.realwire.com/releases/Sytel-and-Afiniti-Partner-to-Bring-AI-Products-to-the-Contact-Center



Keywords (optional):

sytel, afiniti, ai, artificial-intelligence, cx, customer-experience,



Company information / Profile:

PressRelease by

published by: RealWire
print pressrelease  pressrelease as PDF  send to a friend  

Date: 02/28/2019 - 15:35
Language: English
News-ID 1547216
Character count: 1406
Kontakt-Informationen:
Firma: RealWire
Ansprechpartner: Leah Wood Feedback to businesspress24.com about Pressrelease-id:
Stadt: Lincoln
Telefon: 1522883640

Meldungsart: bitte
Versandart: Veröffentlichung
Freigabedatum: 28/02/2019

Number of hits: 558

Linking-Tips:



Direct Link to this PressRelease:






We would appreciate a link in your News-, Press- or Partner-Site.

Comments on this PressRelease






All members: 9 433
Register today: 0
Register yesterday: 0
Members online: 0
Guests online: 46


Don't have an account yet? You can create one. As registered user you have some advantages like theme manager, comments configuration and post comments with your name.