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Pressemitteilungen zu dem Thema customer care


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PresseMitteilungen zu dem Schlagwort customer care


Interactions Signs Kiwi.com, Bringing Intelligent Customer Care to Travelers Around the World

FRANKLIN, MA -- (Marketwired) -- 10/19/17 -- , a leading provider of Intelligent Virtual Assistants (IVAs) for enterprise customer care, today announced that Kiwi.com, the flight search engine that makes travelling simple and accessible to everyone, will deploy the IVA solutions to make it easier and more efficient for busy travelers to manage airline bookings around the world. With this news, Interactions establishes a major footprint in Europe.Kiwi.com helps travelers figure out where they ca ...


19.10.2017

Alorica Appoints New Global Chief Financial Officer as It Heads Into Next Phase of Growth

IRVINE, CA -- (Marketwired) -- 10/04/17 -- , the world''s third largest provider of customer service solutions and the largest in the U.S. market, today announced the appointment of Cindy Fiorillo as Chief Financial Officer. Fiorillo brings 25 years of corporate finance expertise at global technology leaders, including Broadcom and Sun Microsystems, in all areas of finance, accounting and strategic planning.Fiorillo will oversee global corporate finance for Alorica as a member of the ...


04.10.2017

B2X Expands Partnership with Nubia to Deliver End-to-End Customer Care in North America

MUNICH, GERMANY -- (Marketwired) -- 04/04/17 -- Today , the leading provider of end-to-end customer care solutions for mobile and IoT devices, announced a new collaboration with the international smartphone manufacturer Nubia in the US. It was only in February that both companies announced their after-sales partnership for the Indian market. The continuation of the collaboration in North America is now the second step taken by the successful strategic partnership for excellent smartphone servic ...


04.04.2017

B2X Expands Customer Care Offering to Internet of Things and Announces Partnership with Drone Market Leader ZEROTECH

MUNICH, GERMANY -- (Marketwired) -- 02/09/17 -- , the leading global provider of end-to-end customer care service for mobile devices, today announced that it will expand its range of to the Internet of Things (loT) market. B2X CARE Solutions are already in use by eight of the world''s top ten smartphone brands such as Apple, Samsung, Xiaomi and Lenovo to ensure that customers have a delightful service experience.According to a recent , 6.1 billion smartphones will be in use worldwide ...


09.02.2017

Spredfast Releases Customer Care Solution to Manage 93% of All Social Interactions

AUSTIN, TX -- (Marketwired) -- 10/25/16 -- , the leading independent social marketing software provider, today announced the availability of , a next-generation, purpose-built solution that gives brands the ability to successfully manage high volume social conversations with their customers quickly and effectively.Spredfast research shows that , and industry studies show that . Some brands handle more than 10,000 social engagements a day, and this comprehensive care solution from Spredfast now ...


25.10.2016

Spredfast Releases Customer Care Solution to Manage 93% of All Social Interactions

LONDON, UNITED KINGDOM -- (Marketwired) -- 10/25/16 -- , the leading independent social marketing software provider, today announced the availability of , a next-generation, purpose-built solution that gives brands the ability to successfully manage high volume social conversations with their customers quickly and effectively.Spredfast research shows that , and industry studies show that . Some brands handle more than 10,000 social engagements a day, and this comprehensive care solution from Sp ...


25.10.2016

Consumer Cellular Tops J.D. Power 2016 U.S. Wireless Customer Care Non-Contract Performance Study - Volume 2

PORTLAND, OR -- (Marketwired) -- 08/04/16 -- ranked highest in customer service, according to the latest J.D. Power study. In the 2016 U.S. Wireless Customer Care Performance Study - Volume 2, Consumer Cellular outscored all other non-contract wireless providers receiving the highest overall Customer Care index score of 878, which is 88 points above the second place non-contract carrier."We very much admire the research conducted by J.D. Power, and are honored by the recognition of our cu ...


04.08.2016

Alorica Completes Acquisition of Expert Global Solutions, Solidifying Company as the Clear Leader in the U.S. Market

IRVINE, CA -- (Marketwired) -- 06/30/16 -- , a worldwide leader in customer experience outsourcing solutions, today announced that it has completed the of Expert Global Solutions, Inc. (EGS). The resulting $2.4 billion Alorica is now the largest customer experience business process outsourcer servicing the U.S., and third largest globally.With a talent pool of 48,000 experts in the U.S., 28,500 in the Philippines and 13,000 in Latin America, Alorica now provides the most scalable and comprehen ...


30.06.2016

Alorica Taps Gregory Hopkins as Chief Client Officer, Citing His Industry Leadership

IRVINE, CA -- (Marketwired) -- 06/29/16 -- Today, Andy Lee, Chairman & CEO of Alorica, announced his appointment of Gregory Hopkins as Chief Client Officer, effective immediately. "For more than three decades, Greg has been demonstrating a passion for building long-term partnerships with the world''s largest brands," said Andy Lee, Chairman & CEO of Alorica. "I''m looking forward to his continued leadership in creating those relationships with Alorica& ...


29.06.2016

B2X Secures EUR 6 Million Funding for Continued Growth From Harbert European Growth Capital

MUNICH, GERMANY -- (Marketwired) -- 06/15/16 -- B2X, the leading technology provider of customer care solutions for smartphones and IoT devices, today announced a new round of growth capital funding of EUR 6 million from Harbert European Growth Capital Fund I (HEGCF). B2X is using the funding to accelerate worldwide expansion of its Smart Service Platform for mobile device customer care.B2X grew its revenues at a Compound Annual Growth Rate (CAGR) of 59% since 2011 and was ranked third on the 2 ...


15.06.2016

Alorica to Acquire EGS to Provide Exponentially More Scalable Customer Experience Solutions on a Global Scale for the World''s Leading Brands

IRVINE, CA -- (Marketwired) -- 06/02/16 -- Alorica Inc. (Alorica) has entered into a stock purchase agreement to acquire Expert Global Solutions (EGS) to form a new global customer experience organization. In 2015, these businesses generated an aggregate of approximately $2.3 billion in revenue. Going to market under the Alorica brand, the new Alorica will be staffed by 52,000 industry experts in North America (including 6,000 Work-at-Home employees) and more than 38,000 across the globe, with ...


02.06.2016

"To help more people, we needed more great people. That''s why we''re doing this." - Andy Lee, Chairman & CEO of Alorica on why the company is acquiring EGS

IRVINE, CA -- (Marketwired) -- 06/01/16 --At Alorica, we only do one thing -- we make lives better. How? By creating insanely great experiences for customers -- online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We''re proud to passionately serve clients as diverse as we are -- including communications, financial servi ...


01.06.2016

Tulsa Residents to Land 400 Jobs at Alorica

TULSA, OK -- (Marketwired) -- 02/26/16 -- By the end of May, another 400 locals in Tulsa will begin calling Alorica their new employer. People who demonstrate a passion for making lives better, and who embrace innovation, will have an opportunity to build a long-term career at Alorica. If that''s you, stop by our onsite job fair at the company''s E. 21st St. location on Friday, February 26 from 9:00am - 4:00pm CT.The company regularly invests in its team members throughout t ...


26.02.2016

OnePlus Partners With B2X to Provide Superior Customer Service in New Markets

SAN FRANCISCO, CA and MUNICH, GERMANY -- (Marketwired) -- 02/04/16 -- , the leading provider of customer care for smartphones, announced today that it has been selected as the exclusive OnePlus customer support partner in the US, European and Indian markets. OnePlus, a fast-growing online only smartphone manufacturer, plans to simultaneously offer comprehensive customer support and insurance for customers with B2X''s support while it continues its expansion into new markets around the ...


04.02.2016

Alorica Hosts Open House to Add 300 New Positions in West Mifflin, PA

WEST MIFFLIN, PA -- (Marketwired) -- 01/22/16 -- , a worldwide leading provider of customer management outsourcing solutions, today announced that it is hosting an open house at its West Mifflin, PA location to immediately fill 300 customer service, sales, retention sales and technical support positions. The job fair will take place on January 20, 21, 26 and 27 from 8am to 5pm at 7045 Clairton Rd, West Mifflin, PA 15122. Walk-ins are welcome and candidates will have the opportunity to meet the ...


22.01.2016

Alorica Hosts Open House to Add 600 New Positions in Magna, UT

MAGNA, UT -- (Marketwired) -- 12/02/15 -- , a worldwide leading provider of customer management outsourcing solutions, today announced that it is hosting an open house at its Magna, UT location to immediately fill 600 technical support and management positions for its growing list of clients, including a National Consumer Electronics Retailer and a global wireless access provider. Taking place December 9 at 8285 3500 S, Magna, UT 84044, the job fair will give candidates an opportunity to interv ...


02.12.2015

No Data Scientist Required With Launch of Taste Analytics Signals

CHARLOTTE, NC -- (Marketwired) -- 11/05/15 -- Advanced data analytics has traditionally been costly, time-intensive, complicated, and often reserved for the large enterprise, but is looking to change that with the launch of the Taste Analytics Signals platform, making data discovery simple and approachable for everyone -- no data scientist required.Where other products are too cumbersome, require complex IT integration and are difficult to use, Signals delivers actionable insights in seconds b ...


05.11.2015

CORRECTION - Alorica to Present Donation to Fisher House Foundation in Support of Local Military Veterans and Families

SAN ANTONIO, TX -- (Marketwired) -- 10/27/15 -- In the news release, "Alorica to Present Donation to Fisher House Foundation in Support of Local Military Veterans and Families" issued earlier today by Alorica, we are advised by the company that the final sentence of the fifth paragraph should read "Following the ceremony, Alorica will host a job fair at 2:30pm CT at the same location" rather than "Following the ceremony, Alorica will host a job fair at the Woodway campu ...


27.10.2015

UPDATE - Alorica Adds 175 Positions in Texarkana, AR

TEXARKANA, AR -- (Marketwired) -- 10/12/15 -- , a worldwide leading provider of customer management outsourcing solutions, today announced its plans to hire 175 customer care associates at its facility in Texarkana, AR, located at 3432 Jefferson Blvd., Texarkana, AR 71854.Representatives from Alorica will host a job fair on site on October 13 and 14 to recruit for seasonal and full-time positions. Employees will begin training on October 26 and report to the operation manager as of November 2. ...


12.10.2015

CORRECTION - Alorica Adds 150 Positions in Texarkana, AR

TEXARKANA, AR -- (Marketwired) -- 10/12/15 -- In the news release issued earlier today by Alorica, we are advised by the company that the headline should read "Alorica Adds 150 Positions in Texarkana, AR" rather than "Alorica Adds 150 Positions in Texarkana, TX" as originally issued. Complete corrected text follows.Alorica Adds 150 Positions in Texarkana, ARCompany Aims to Fill Customer Care Roles for Industry-Leading Cable and Benefits ProviderTEXARKANA, AR -- October 12, ...


12.10.2015

Alorica to Participate in Muscular Dystrophy Association Lock-Up Event to Raise Awareness for Neuromuscular Disease

ENDICOTT, NY -- (Marketwired) -- 10/12/15 -- , a worldwide leading provider of customer management outsourcing solutions, today announced that it has teamed up with the Muscular Dystrophy Association (MDA), a leading non-profit health organization, to help raise money at its annual lock-up charity event on October 15, 2015. Employees from Alorica''s Endicott site aim to raise $3,000 to help raise awareness and support the organization''s research efforts to find a treatment ...


12.10.2015

Alorica Adds 150 Positions in Texarkana, TX

TEXARKANA, TX -- (Marketwired) -- 10/12/15 -- , a worldwide leading provider of customer management outsourcing solutions, today announced its plans to hire 175 customer care associates at its facility in Texarkana, AR, located at 3432 Jefferson Blvd., Texarkana, AR 71854.Representatives from Alorica will host a job fair on site on October 13 and 14 to recruit for seasonal and full-time positions. Employees will begin training on October 26 and report to the operation manager as of November 2. ...


12.10.2015

B2X Launches Self-Service Mobile App to Support Smartphone Users

SAN FRANCISCO, CA and MUNICH, GERMANY -- (Marketwired) -- 10/06/15 -- , the leading provider of customer care for smartphones, today launched APP, a self-help mobile application that enables smartphone manufacturers, Carriers and insurance providers to offer customer support to smartphones remotely and securely. APP is delivered as an on-device app and provides instant help to customers anytime, anywhere and on any Android device as a B2X branded or white-labeled solution.The application enable ...


06.10.2015

Alorica and La Quinta Inns & Suites Present Donation to Fisher House Foundation

IRVINE, CA -- (Marketwired) -- 10/01/15 -- , a worldwide leading provider of customer management outsourcing solutions, and its client, La Quinta Inns & Suites, teamed up to donate over $70,000 to Fisher House Foundation.In a ceremony on Sept. 30, 2015 in Irving, Texas, Alorica and La Quinta executives presented a check to support Fisher House''s mission to provide comfortable housing for military, veterans and their families while undergoing medical treatment. The donation is par ...


01.10.2015

Alorica Hires 150 Positions in West Des Moines, IA

WEST DES MOINES, IA -- (Marketwired) -- 09/02/15 -- , a worldwide leading provider of customer management outsourcing solutions, today announced its plans to hire 150 customer care associates at its facility in West Des Moines, IA, located at 2829 Westown Parkway # 200, West Des Moines, IA 50266.Prior to the new contract with the financial services company, Alorica had 35 employees at the West Des Moines location. In the customer care associate role, employees will be responsible for reviewing ...


02.09.2015

Alorica Hosts Community Service Event to Support US Soldiers Stationed Abroad

LAS VEGAS, NV -- (Marketwired) -- 08/10/15 -- , a worldwide leading provider of customer management outsourcing solutions, today announced a community service event, "Operation Impact," as part of its Leadership Conference. The event, scheduled for August 10-13 in Las Vegas, NV will bring together 250 members of Alorica''s leadership team (director level and above) to assemble care packages containing much-needed items for US soldiers stationed abroad.As part of Operation Im ...


10.08.2015

Alorica Expands Footprint in El Paso; Pledges Support for Two Local Charities

EL PASO, TX -- (Marketwired) -- 04/24/15 -- , in partnership with El Pasoans Fighting Hunger Food Bank and Rolling Thunder® New Mexico Chapter 1, today announced the launch of two local initiatives designed to support El Paso community members in need. These initiatives support Alorica''s growing presence in El Paso, a region where the company plans to add 1,000 new jobs by August 2015."El Pasoans have always taken an interest in growing this community and helping businesses thri ...


24.04.2015

Alorica Secures PRINCE2(R) Methodology Certification From ILX Group

IRVINE, CA -- (Marketwired) -- 04/20/15 -- , a worldwide leading provider of customer management outsourcing solutions, today announced their official certification in PRINCE2® methodology through global Best Practice learning company, ILX Group. The certification provides Alorica with the internal tools to adopt an international industry standard, creating unique problem solving solutions that support the growing Business Process Outsourcing (BPO) business, and to provide customers with optima ...


20.04.2015

B2X Announces Rapid Expansion in India

SAN FRANCISCO, CA and MUNICH, GERMANY and MUMBAI, INDIA -- (Marketwired) -- 03/26/15 -- , the leading technology provider of customer care services for smartphones, today announced a massive rollout of smartphone customer service centers called SMARTBARs in India. B2X India currently operates more than 80 stores in 50+ cities and will continue to expand through 2015. Now the biggest and fastest growing supplier of customer service for smartphones in India, B2X was able to grow quickly through t ...


26.03.2015

B2X Appoints Eduardo Borges as VP LATAM to Strengthen Presence in the Region

SAN FRANCISCO, CA and MUNICH, GERMANY -- (Marketwired) -- 02/12/15 -- B2X, the leading provider of customer care for smartphones, announced today that it has appointed Eduardo Borges as Vice President of Operations in Latin America. An experienced senior leader in the region, Borges will focus on strengthening B2X''s local presence through the management of local and global client relationships and the continued development of the company''s services and global technology pl ...


12.02.2015

Janrain Boosts Insight Into Customer Social Data

PORTLAND, OR -- (Marketwired) -- 02/10/15 -- , the leading provider of Customer Identity Management technology, today announced the launch of their Customer Care Portal, an administrative tool for Customer Care teams to view and access social profile data on their customer base; a new capability to provide deeper insight on the customer and provide a better customer experience. For the first time, Customer Care agents can understand the psychographic characteristics of their customers, includin ...


10.02.2015

B2X Appoints Dieter Weisshaar as Chief Commercial Officer

SAN FRANCISCO, CA and MUNICH, GERMANY -- (Marketwired) -- 01/15/15 -- , the leading provider of customer care for smartphones, today announced that it has named Dieter Weisshaar to its newly formed Chief Commercial Officer leadership position as of January 1. In this role, Weisshaar will lead the sales and product management teams by strengthening its position with existing clients globally while developing new clients."We''re thrilled to welcome Dieter to our executive team. He& ...


15.01.2015

B2X Expands Leadership Team by Promoting Simon Mallitte to Vice President and Managing Director of Asia Pacific

SAN FRANCISCO, CA and MUNICH, GERMANY -- (Marketwired) -- 11/24/14 -- , the leading provider of customer care for smartphones, today announced that it has promoted Simon Mallitte to Vice President and Managing Director of the Asia Pacific region. In this role, Mallitte will report into Thomas Berlemann, CEO of B2X and will lead the regional division of the company, focusing on business development while working closely with the global service partner network to further develop new services and ...


24.11.2014

B2X Secures $15M, Makes First Acquisition in India

SAN FRANCISCO, CA and MUNICH, GERMANY and MUMBAI, INDIA -- (Marketwired) -- 10/21/14 -- , the leading provider of customer care solutions for smartphones, announced today that it has raised $15 Million in Series B funding and has acquired majority share in, (TSS) in India. TSS is a technology enabled services company, currently one of the Apple Authorized Service Providers in India and provides managed care services to smartphone manufacturers across the world. Through this acquisition all TSS ...


21.10.2014

Bullitt Group Leverages B2X to Support Customer Care

SAN FRANCISCO, CA and MUNICH, GERMANY -- (Marketwired) -- 12/09/13 -- , the leading provider of customer care for electronic devices, today announced that , a company that designs, manufactures, markets, and sells smart mobile phones and consumer electronics in partnership with global brands, has selected B2X to become its exclusive customer care partner for all of its licensed brands including .B2X's dedicated team will support all customer care activities, managing repairs and logistics ...


09.12.2013

The Holiday Customer Service Hassle: Consumers Neither Holly nor Jolly About Customer Care This Season

PHOENIX, AZ -- (Marketwired) -- 11/20/13 --, a leading provider of fully-integrated , , and solutions, today announced new survey results revealing more than a third of Americans (37 percent) would rather eat year-old fruit cake than have to contact customer service during the holidays. Perhaps this is because three out of four (74 percent) consumers think this experience is more of a hassle at this time than any other time of year -- sentiments that may be hard to swallow for companies hoping ...


20.11.2013

B2X Wins a Bronze Stevie(R) in 2013 International Business Awards(SM)

MUNICH, GERMANY and SAN FRANCISCO, CA -- (Marketwired) -- 09/04/13 -- the leading provider of customer care for electronic devices, today announced it won the Bronze Medal Stevie® Award for the Fastest-Growing Company in Europe in the 10th Annual International Business Awards.The International Business Awards are the world's premier business awards program. All individuals and organizations worldwide -- public and private, for-profit and non-profit, large and small -- are eligible to subm ...


04.09.2013

B2X Launches Global, End-to-End SMARTSERVICE Platform

MUNICH, GERMANY and SAN FRANCISCO, CA -- (Marketwired) -- 08/13/13 -- , the leading provider of customer care for electronic devices, today announced the launch of its SERVICE Platform, a global end-to-end customer care solution for manufacturers, insurance providers, mobile network operators and retailers globally. The new platform closes the customer experience loop through the addition of new frontend in-store, phone and automated services to its established backend solutions. B2X is the cho ...


13.08.2013

CDS Global and Rodale Inc. Expand Relationship With Customer Service for Print and Digital Magazines

NEW YORK, NY -- (Marketwired) -- 07/15/13 -- , a leader in end-to-end business process outsourcing, announced today that it has expanded its business relationship with , publisher of some of the best-known health and wellness lifestyle magazines, including Prevention, Runner's World and Men's Health, and books, such as the "Eat This Not That!" series, to include customer service for the publisher's brands.Rodale will rely on CDS Global's customer service representa ...


15.07.2013

CDS Global Grows Customer Service Center Business, Ramps Up Hiring in Des Moines and Boone

DES MOINES, IA and BOONE, IA -- (Marketwired) -- 04/18/13 -- , a leader in end-to-end business process outsourcing, announced today that it is hiring customer care representatives in Des Moines and Boone, Iowa, to support new business at the company's facilities in both cities.Approximately 135 incremental customer care representatives will be hired in total, with 50 positions in Des Moines and 85 positions in Boone slated to be available. The company will fill the positions from both exte ...


18.04.2013

Alorica Analytics & Helix Honored for Exceptional Products of the Year

IRVINE, CA -- (Marketwire) -- 01/28/13 -- Alorica, (), a leading provider of customer management outsourcing solutions, proudly announced that TMC, a global, integrated media company, has named Alorica as the 2012 Product of the Year Award recipients. They were selected to receive the honor for their achievement in advancing customer experience management technologies. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers and teleservices since 1982.&qu ...


28.01.2013

Alorica Appoints New Country Manager for Philippines

IRVINE, CA -- (Marketwire) -- 01/23/13 -- (), a leading provider of customer management outsourcing solutions, has announced the appointment of Doug Almond to Country Manager for Philippines. Doug will have direct responsibility for all operational and support functions and overall performance of the Philippines.Doug comes to Alorica with more than 20 years of BPO experience in strategic planning, client relationships, contact center operations, and business development, including time in seni ...


23.01.2013

Alorica Teams Up With Military Spouses Employment Partnership

IRVINE, CA -- (Marketwire) -- 12/28/12 -- Alorica, (), a leading provider of customer management outsourcing solutions, announced that it has joined forces with Military Spouses Employment Partnership (MSEP). The two will partner together to help place military spouses with employment opportunities. The Military Spouse Employment Partnership (MSEP) is a targeted recruitment and employment solution for spouses and companies that:Fortune 500 Plus companies with ALL Military Serviceshuman resource ...


28.12.2012

Alorica Earns Spot on 2012 InformationWeek 500 List of Top Technology Innovators Across America

MONARCH BEACH, CA -- (Marketwire) -- 09/14/12 -- , a leading provider of customer management outsourcing solutions, announced today that it made this year's InformationWeek 500, an annual listing of the nation's most innovative users of business technology. This is the second time Alorica has been a recipient of the award. The annual list was revealed this week at a gala awards ceremony at the exclusive which took place at the St. Regis Monarch Beach Resort, Dana Point, CA.A propriet ...


14.09.2012

MetraTech Unveils First SaaS Billing System Designed for Arabic Users

WALTHAM, MA -- (Marketwire) -- 07/26/12 -- ., the leading provider of agreements-based billing and compensation solutions, today announced that its multi-tenant, cloud-based billing and revenue management application, , is available for Arabic-speaking users. The software-as-a-service (SaaS) commerce engine offers numeric characters and text in Arabic, as well as a complete right-to-left reconfiguration of user controls. It offers a total Arabic user experience rather than the simple translatio ...


26.07.2012

Engage121 Adds Customer Care; Further Enhancing Their Social Customer Service Capabilities

NORWALK, CT -- (Marketwire) -- 05/24/12 -- On the heels of being named one of in CRM Customer Service and Social, 2012," Engage121, Inc. announces the release of a major enhancement to its . As of today, Engage121 launches a new Customer Care module that fully supports its clients' delivery of customer service through social media."Our new 'Customer Care' capabilities were developed in collaboration with our global clients who have expressed a desire to standardize th ...


24.05.2012

Waterfield Technologies and Voxeo Announce Solution to Address Top Challenges Facing Financial Institutions

ORLANDO, FL -- (Marketwire) -- 02/07/12 -- , a leading provider of customer service solutions, and ™ market leader, have partnered to address the unique customer care and communication challenges facing today's financial institutions (FIs). This partnership will revolutionize the way banks and credit unions interact with their customers in five major areas to improve customer retention, competitive positioning and profitability."Focusing on customer loyalty and engagement has always ...


07.02.2012

/ CORRECTION - ClickFox

ATLANTA, GA -- (Marketwire) -- 02/02/12 -- In the news release, "ClickFox Survey Reveals Telecommunication and Wireless Companies Now Surpass Cable to Ignite Most Customer Frustration," issued Tuesday, January 31, 2012 by ClickFox, we are advised by the company that the fifth paragraph should begin with "Thirty-five percent" rather than "Forty percent" as originally issued. Complete corrected text follows.Annual Customer Experience Survey Exposes Impact of Servic ...


02.02.2012

ClickFox Survey Reveals Telecommunication and Wireless Companies Now Surpass Cable to Ignite Most Customer Frustration

ATLANTA, GA -- (Marketwire) -- 01/31/12 -- , the pioneering leader in , today announced the company's findings from its second annual . The results highlight what customer service issues frustrated consumers most in 2011 and how they responded to negative experiences.Twenty-seven percent of respondents indicated they are most frustrated by interactions with telecommunication and wireless companies, followed by cable companies at 20 percent. This is a shift from , where consumers indicated ...


31.01.2012

Coveo to Participate in Argyle Executive Forum's 2011 Customer Care Leadership Forum

QUEBEC -- (Marketwire) -- 12/12/11 -- today announced that , Senior Vice President, Enterprise Solutions, will moderate a session at the in San Francisco that will focus on gaining insight from customer interactions across all channels -- both social and enterprise -- to enhance customer experiences. The session will take place Thursday, December 15, from 10:05 to 10:45 a.m. PST.As organizations are tasked with customer care and contact center leadership, the Customer Care Leadership Forum w ...


12.12.2011

Cisco's Customer Collaboration Solutions Help Customers Offer Better Service, Fill Orders Faster and Realize a Competitive Edge

SAN JOSE, CA -- (Marketwire) -- 10/10/11 -- Cisco (NASDAQ: CSCO) today announced customers spanning the education and waste management industries, have deployed solutions to help expedite response times, fulfill orders cost effectively and increase agent productivity. New customers include , the largest private university in Virginia, and , the leading provider of solid waste collection, transfer, recycling, and disposal services.As Liberty University continues to expand locations, it relies ...


10.10.2011

Alorica Hiring for Hundreds of Customer Service Jobs

TULSA, OK -- (Marketwire) -- 09/09/11 -- Alorica, one of the premier providers of outsourced customer contact management services, announced its plans to add over 200 employees to take inbound customer service calls at its Tulsa Eastgate center. Workers will be supporting customers for a major wireless carrier. Hiring of the new employees will take place starting immediately and throughout the remainder of 2011."We need to find customer service-skilled people looking for a professional wo ...


09.09.2011

Alorica Appoints Amit Shankardass as Chief Marketing Officer

CHINO, CA -- (Marketwire) -- 08/17/11 -- , a leading customer management BPO company, today announced the appointment of Amit Shankardass to the position of Chief Marketing Officer of Alorica. In this role, reporting directly to Andy Lee, CEO and Chairman, Alorica, he will head the marketing organization with a charter to provide strategic direction to help continue the company's growth and expansion. Shankardass will be responsible for leading all aspects of product management, strategic ...


17.08.2011

AloriCares Hires Disabled Veterans to Support AT&T's International Care

ATLANTA, GA -- (Marketwire) -- 07/28/11 -- AloriCares, a division of , announced the hiring of more disabled veterans to provide customer service for AT&T's International Care, which provides technical support for AT&T subscribers roaming anywhere in the world.was established with AT&T in late 2010 to provide customer care services staffed entirely by veterans with disabilities. The new hires joined the initial team of disabled veterans, 60 percent of whom suffer from combat-re ...


28.07.2011



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